Terms of service
1. About these terms
These Terms of Service govern access to lighting-dublin.shop and consumer purchases from Lighting Dublin. By using the website or placing an order, the user agrees to these terms to the extent permitted by law. Our email address is info@lighting-dublin.shop.
These terms do not exclude, restrict or modify any consumer guarantee, right or remedy under the Australian Consumer Law or another law where doing so would be unlawful. If a provision conflicts with a mandatory right, the mandatory right prevails and the remaining provisions continue to apply.
2. Eligibility and acceptable use
Customers must have legal capacity to enter into a purchase contract. The website may not be used for unlawful or fraudulent purposes, to interfere with its operation or security, to introduce malicious code, to scrape or harvest data in breach of law, to infringe intellectual-property rights, or to place orders for unauthorised resale where we have reasonably limited a promotion or product quantity.
We may suspend access, cancel affected orders or take proportionate protective action where we reasonably believe the website is being misused. This does not affect payment or refund rights relating to valid orders.
3. Product information
We take reasonable care to keep descriptions, images, prices and availability accurate. Images are illustrative, and the appearance of colours or textures may vary with devices, lighting and natural materials. Measurements are approximate unless expressly guaranteed. Handmade, hand-finished and natural-material products may have minor variations that are part of their character rather than defects.
Customers should review the product page, dimensions, materials, care instructions, warnings and suitability before purchase. Where a customer makes a particular purpose known and reasonably relies on our skill or judgment, the Australian Consumer Law guarantee of fitness for that purpose applies.
3C. Lighting specifications
Lighting performance depends on installation height, room surfaces, beam angle, lamp or LED output, driver, dimmer and supply conditions. Product pages may state lumens, watts, correlated colour temperature, colour-rendering information, beam angle, expected life, IP rating and other technical characteristics. These values are subject to lawful manufacturing tolerances and test conditions, but must not be represented in a false or misleading way.
A product described as “dimmable” requires a compatible dimmer and, where applicable, compatible lamps and drivers. Compatibility with every existing dimmer, smart-home system or control protocol is not guaranteed unless expressly stated. A customer should ask before purchase if a particular existing system is essential and should rely on a licensed electrician for fixed-wiring compatibility.
3A. Personalised and made-to-order goods
For products made to an individual specification, the customer must provide complete and accurate personalisation details. We may reject content that is unlawful, threatening, discriminatory, defamatory, misleading, obscene, unsafe, or reasonably suspected of infringing another person’s intellectual-property or privacy rights. Rejecting content does not imply that we have conducted a complete legal clearance.
If a digital proof is offered, the customer must check it carefully. Production may begin immediately after approval. Minor on-screen differences caused by device colour settings do not by themselves amount to a defect, but the finished product must substantially correspond with the approved design, description and agreed specification. Requested changes after approval may be refused or may require a clearly disclosed additional payment where production work must be repeated.
3B. Customer-provided content
The customer confirms that they own, license or otherwise have permission to use any wording, logo, image, artwork or other material submitted for production. The customer grants us and the production providers a limited, non-exclusive licence to reproduce and adapt that content only as reasonably necessary to prepare proofs, manufacture the goods, fulfil the order, provide support and keep legally required records.
We do not acquire ownership of customer-provided artwork. We may retain evidence of the instruction and approval where needed to handle a dispute. Nothing in these terms requires a consumer to indemnify us beyond what is fair and lawful under consumer law.
4. Prices and payment
Prices are shown in the currency stated on the website and include applicable taxes where the law requires. Mandatory fees and delivery charges will be disclosed clearly before the customer submits the order. Standard delivery is free. We will not add an unavoidable mandatory charge late in checkout or preselect a paid optional extra.
Payment must be made using an offered method. The payment provider may conduct authorisation and anti-fraud checks. A payment authorisation or order acknowledgement does not by itself constitute acceptance of the order.
If a price is clearly incorrect and the error should reasonably have been recognised, we may reject or cancel the affected order and refund any amount paid. Otherwise, the confirmed price applies.
5. Order process and contract formation
The website lets customers add products to a basket, review the order and correct errors before choosing the button that clearly indicates an obligation to pay. After submission, we send an electronic acknowledgement. A binding contract is formed when we send an order confirmation accepting the order or dispatch the goods, whichever happens first.
We may decline or cancel an order before acceptance where goods are unavailable, delivery is not possible, a legal restriction applies, information is materially incomplete, payment is not authorised, an obvious error exists, or we reasonably suspect fraud. If only part of an order is unavailable, we may accept the available part with the customer’s agreement. Any payment for a cancelled item will be refunded.
6. Availability and substitutions
Products and promotions are subject to availability. We will not substitute a materially different item without consent. If an accepted order cannot be fulfilled, we will notify the customer and provide an appropriate refund. Quantity limits may apply where clearly displayed or reasonably necessary to ensure fair access.
7. Delivery, risk and title
Our standard estimated delivery time is 15–20 days. We will supply within the stated or otherwise agreed period and, if no time is fixed, within a reasonable time. Estimates are not guaranteed dates unless we expressly agree that delivery by a particular date is essential.
Risk of loss or damage remains with us until delivery to the customer or an authorised recipient at the agreed address, except to the extent Australian law permits a different result where the customer independently appoints a carrier not offered by us. Ownership passes after full payment and delivery, but this does not alter consumer guarantees.
Further details, including delay and address rules, appear in the Shipping Policy.
7A. Installation and intended use
Unless expressly included in the product description, the contract is for supply of the goods only and does not include installation. Customers must use compatible lamps, drivers, transformers, switches, dimmers and mounting components and follow all supplied instructions. Outdoor, bathroom, wet-area, recessed, insulated-ceiling or commercial use is permitted only where the product is expressly rated and approved for that environment.
Hard-wired lighting and fixed electrical work must be installed, altered, disconnected and tested by a licensed electrician where required. Power must be isolated using safe procedures before work. Products must not be modified or installed near combustible materials, outside stated clearances, above maximum wattage, on an unsuitable circuit or in a location inconsistent with the IP rating. This does not reduce our responsibility for unsafe equipment, inadequate instructions or another failure to meet consumer guarantees.
8. Cancellation, returns and refunds
Australian law does not generally require a change-of-mind return. Our voluntary policy allows requests for eligible goods within 30 days after delivery, subject to its stated conditions and exclusions. Separate and overriding rights apply where goods fail the Australian Consumer Law consumer guarantees.
The Return and Refund Policy explains the process, refund timing, return costs, voluntary-policy exclusions and suggested request wording. That policy forms part of these terms.
9. Statutory product rights
Goods supplied to consumers must meet the Australian Consumer Law guarantees, including acceptable quality, safety, durability, fitness for common and disclosed purposes, correspondence with description or sample, and clear title where applicable. For a major failure, the consumer generally chooses a refund or replacement and may seek compensation for reasonably foreseeable loss. For a minor failure, we may choose to repair, replace or refund, but if the problem is not fixed within a reasonable time additional remedies may become available. A manufacturer or voluntary warranty does not replace or limit these rights.
10. Reviews and user content
A user who submits a review, image or other content confirms that it reflects a genuine experience, is accurate to the best of their knowledge, is lawful, does not infringe another person’s rights and does not contain malicious code or irrelevant promotional material. Any incentive must be disclosed clearly.
The user grants us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display submitted content for operating and promoting the store, subject to applicable privacy law. We may moderate or remove content that is fake, misleading, unlawful, abusive, irrelevant or rights-infringing. We will not remove a genuine negative review merely because it is critical, and we will take reasonable and proportionate steps to prevent and remove fake or misleading reviews.
10A. Consumer and business purchases
These terms are primarily written for retail customers. Under the Australian Consumer Law, a purchaser may qualify as a “consumer” based on the price, the nature of the goods or other statutory criteria even when buying for a business. Nothing in these terms denies consumer guarantees to a business purchaser who legally qualifies. Any separate business terms shown and accepted before purchase operate only to the extent consistent with mandatory law.
11. Intellectual property
The website and its text, graphics, photographs, design, compilation, trade names and other materials are owned by or licensed to Lighting Dublin and protected by applicable intellectual-property law. Users may view and print reasonable extracts for personal, non-commercial shopping purposes. No ownership rights are transferred. Commercial copying, republication, modification or distribution requires prior permission unless law permits it.
12. Third-party services and links
The website may use or link to payment providers, delivery services, social networks or other third parties. Their services may be governed by separate terms and privacy notices. A link does not necessarily mean that we endorse or control the third-party site. We remain responsible for our own contractual and legal obligations.
13. Our responsibility
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or both parties knew it might happen when the contract was formed.
We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from statutory consumer rights. Products sold to consumers are intended for domestic and private use unless stated otherwise. Subject to mandatory law, we are not responsible for business losses such as lost profit, revenue, opportunity or goodwill arising from consumer use.
14. Events outside reasonable control
We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and contact affected customers. If there is a risk of substantial delay, the customer may have the right to end the contract and receive a refund for goods not received.
15. Changes, transfer and severability
We may update website terms for future use and future orders. The terms applying to an accepted order will not be changed retrospectively to the customer’s disadvantage unless required by law or agreed by the customer.
We may transfer our rights and obligations only where this does not reduce the customer’s protections. The customer may transfer rights where law permits or with our consent. If any provision is unlawful or unenforceable, it will be treated as modified or removed to the minimum necessary, and the rest remains effective. A delay in enforcing a right is not a waiver.
15A. Fair contract terms
These terms are intended to be transparent and reasonably necessary to protect legitimate interests. We will not propose, apply or rely on an unfair term in a standard-form consumer or protected small-business contract. In particular, a general discretion in these terms does not permit us to vary an accepted order unilaterally, avoid responsibility for our breach, impose a disproportionate penalty or determine conclusively whether a consumer guarantee has been met.
16. Governing law and disputes
These terms and consumer contracts are governed by the laws of Australia and the state or territory in which the customer ordinarily resides, without depriving the customer of mandatory protections that otherwise apply. The parties submit to courts and tribunals having lawful jurisdiction, including those available to the consumer in their state or territory.
Please first contact info@lighting-dublin.shop so we can try to resolve a complaint. This does not prevent a customer from seeking advice, using an available dispute-resolution process or bringing legal proceedings.
17. Promotions, discount codes and bundles
A promotion applies only during its stated period and subject to any clearly disclosed product, quantity, customer or territory restrictions. Unless expressly stated, codes cannot be combined, applied retrospectively or exchanged for cash. A code obtained through misuse, technical error or unauthorised publication may be refused where doing so is fair and lawful.
If part of a genuine discounted bundle is returned, the refund may reflect the price actually allocated to the returned item, provided the method was clear and does not undermine statutory rights. A free gift supplied only because a threshold was met should also be returned when cancelling the qualifying order, or its reasonable disclosed value may be taken into account where law permits.
18. Gift cards and store credit
If gift cards or store credit are offered, their value, expiry terms and redemption restrictions will be shown before purchase. Statutory refunds are not automatically converted to store credit; they are returned using the original payment method unless the customer expressly agrees otherwise. Lost codes may be replaced only where ownership and the unused balance can reasonably be verified.
19. Proofs, production tolerances and customer changes
A proof is a representation of the proposed layout and is not always a colour-calibrated production sample. Reasonable manufacturing tolerances may apply to cutting, drilling, print placement, thickness or dimensions, but a tolerance cannot be used to excuse a material departure from the agreed description or make the product unfit for its disclosed purpose.
Change requests made before production will be considered but are not guaranteed. If a requested change increases the price or delivery period, we will explain the effect and seek agreement before proceeding. Once irreversible personalised production has begun, cancellation may not be possible, subject always to rights relating to non-conforming goods.
20. Product care and misuse
Customers should follow cleaning, storage, installation and environmental guidance. Abrasive chemicals, unsuitable fixings, excessive loads, uncontrolled moisture, extreme heat or unauthorised modification may damage a product. We are not responsible for deterioration caused solely by misuse or failure to follow clear instructions, but we remain responsible for faults that existed at delivery and for instructions that were themselves inadequate.
21. Safety notifications and corrective action
If a safety concern affects supplied goods, we may use order information to contact customers, provide instructions, replace components, arrange return, repair or refund, and cooperate with relevant authorities. Customers must not resell or continue using an item after receiving a clear recall or stop-use notice where doing so could create a risk.
22. Complaints procedure
A complaint should include the order number, the outcome requested and supporting information reasonably available. We will acknowledge and investigate it, consider the contract and applicable law, and communicate a proposed resolution. Complex matters may require information from a carrier or manufacturer, but we remain responsible for dealing with our own obligations to the customer.
If the customer disagrees with the initial response, they may ask for the matter to be reviewed. We will not penalise a customer for making a genuine complaint, exercising statutory rights or publishing an honest review.
23. Notices
Routine contractual notices may be sent to the email or postal details supplied with the order. Customers should notify us of changes while an order or claim remains active. A return, cancellation or remedy request is effective if it clearly communicates the customer’s request and relevant circumstances; it does not require a particular subject line or form.
24. Entire agreement and pre-contract statements
The accepted order, product description, applicable policies and any written assurance on which the customer reasonably relied form the contract. Nothing in an “entire agreement” concept excludes liability for fraud or removes rights arising from information that consumer law treats as binding. If an authorised representative gives a specific written commitment about a product or delivery and the customer relies on it, that commitment may also form part of the contract.
25. Third-party rights
Except where law provides otherwise, a person who is not a party to the contract does not have a right to enforce these terms. This does not prevent a gift recipient or authorised representative from assisting with a valid consumer claim, nor does it affect rights that arise independently under product-safety, negligence or other applicable law.
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